Delivery, Returns and Refund Policy
All the printed orders are dispatched on the next working day. The electronic star certificate is sent within 10h upon your purchase.
Delivery within the United Kingdom
We send printed name a star packages (Zodiac name a star, Name Twin Stars or Framed Name a Star) by Royal Mail 1st Class Standard Delivery free of charge on all the orders. 1st Class Standard Delivery usually takes 1-2 working days, please refer to Royal Mail website for more details.
We send our packages by Standard International Delivery service by Royal Mail. We are unable to provide a tracking number for this service.
International Shipping charges:
Europe: £2, it usually takes 3-5 working days to get delivered
America: £3, it usually takes 5-7 working days to get delivered
Asia Pacific: £4, it usually takes 5-7 working days to get delivered
Please contact email@example.com in case you experience any delay in delivery.
Our gifts are personalised and therefore we do offer returns by default. At the same time, we would like our customers to be 100% satisfied with their gift and accept returns in some instances.
We accept return if:
- your gift package does not correspond to the description, please note that the returned items must be in good condition
- the product is damaged
- there is an error or typo we have made in your certificate or any other gift item.
Please follow the steps here to return your items:
- Write an email to firstname.lastname@example.org, explaining the problem and providing your registration number
- Send your pack within 10 working days from the delivery date by post if require so by email. We will cover the postage expenses if the return occurs because of our error or a damaged product.
- We will provide you with a full refund within 10 working days of return of your gift.
We will process all the refunds within 10 working days upon receiving your returned items or from the date we agree by email. The refunds can be processed only to the card from which the payment was taken. It’s not possible to send a refund to a different destination. It takes 5-10 working days for the money to appear on your bank account.