All your questions answered about our unusual gifts
What is it star naming?
How do I buy a star?
How do I name a star?
You will need to choose a name/names for your star(s), choose a constellation if applicable, choose a registration date, write a name of the person to whom it is dedicated and type a personal message.
What can I call a star?
Are the stars named more than once in the registry?
Is the star name recognised by astronomers?
What is the star registry?
Our star registry is based on the Hipparcos catalogue. The Hipparcos is a scientific star catalogue in which all stars are numbered, we attribute a name to a number.
I made a mistake in typing my personal information, can correct it?
Can I order an additional copy of my certificate?
Do you check my spelling?
Can I name a star in a different language?
We provide a certificate in a Spanish, French and Arabic for an additional cost of £1. Please choose it as extra during the checkout.
We will not provide you with the translation of the whole pack items. The name of your star and the dedication will appear in the language you write to us. We reserve the right of changing the styling of the text on the certificate to match your language characters if is not Latin.
How long is the star name attribution valid?
How is the pack delivered?
If you select The Zodiac package or the Twin Stars package or any other printed package your gift will be delivered by Royal Mail 1st Class delivery within the United Kingdom. Standard delivery is free for all star packages.
If you choose Name a Star electronic gift it will be delivered to your email and to your friend’s email.
We send our packages by Standard International Delivery service by Royal Mail. We are unable to provide a tracking number for this service.
What to do if I am mistaken with the delivery address?
Please note we will not refund or dispatch a new gift if you have provided the wrong delivery address and did not contact our customer service before we dispatch your order. You are informed about order dispatching by an automatic email sent at the moment the parcels leave our premises.
What shall I do if my gift has not been delivered?
We will send you a copy of your gift immediately.
How long does delivery take?
Deliveries within the United Kingdom
Usually, it takes 1-3 days for Royal Mail to deliver our gifts. Please allow extra 2 days during the Christmas period.
Royal Mail aims to deliver items to Europe within 3 to 5 working after posting and rest of world destinations within 5 to 7 working days.
Can I return my gift?
If your gift printed package does not correspond to the description, we will provide you with a full refund within 10 working days of return of your gift package. Please note that the returned items must be in good condition and sent within 10 working days from the delivery. You will have to cover the return postage cost. Also you will need to explain what happened and why you would like to return the gift, you will need your registration number. All the return requests should be addressed to firstname.lastname@example.org .
Electronic certificates can’t be returned.
Can I cancel my order?
I have a discount coupon how can I use it?
If you have received a coupon directly from us, please refer to the T&Cs of your voucher which are always sent to you with the code.
Are you a registered business?
EStarRegistry is operated by Giftoliser Limited, registered Offices A13-A14, Champion Business Park, Arrowe Brook Road, Wirral CH49 0AB.
DD: 020 3026 7336 for business enquiries only, no customer service is available by phone.
Which payment do you accept?
We accept the major credit cards:
Money back guarantee
Electronic certificates can’t be returned and refunds can’t be issued.
We operate extended hours during the festive season.